Acceptable Use Policy

This Acceptable Use Policy applies to users, administrators and organisations that access CAQA Support, including its help articles, knowledge-base content, guided assistance, chat features, request forms and any connected support environments. Users must keep any account details secure, use the website lawfully, protect confidential information, avoid unauthorised access and comply with any administrator, subscription or acceptable-use requirements that apply to the CAQA Groups platforms connected to their service.

Purpose and audience

CAQA Support exists to help CAQA Groups users and clients find answers quickly, raise support requests and reach the right specialist team. Its audience includes registered training organisations, compliance and quality staff, higher education providers, platform administrators, learners, business clients and casual visitors researching CAQA services. Fair, safe and lawful use of the website protects its availability and the quality of support for everyone, and this policy sets out what we expect from every visitor.

Permitted use

You may use this website to read and search help articles, follow guided assistance, submit genuine support requests and enquiries through the contact page, subscribe to updates, share links to articles with colleagues, and print or save content for your own internal, non-commercial reference.

Prohibited conduct

When using this website you must not:

• use the website for any unlawful, fraudulent or misleading purpose;
• share, sell or disclose account credentials, or access another person’s account, request history or correspondence without authority;
• interfere with the operation of the website, including introducing viruses or other malicious code, overloading systems or attempting denial-of-service attacks;
• probe, scan or test the security of the website or connected systems without our prior written permission;
• attempt to gain unauthorised access to systems, data or support queues, or impersonate CAQA staff or another user;
• scrape, harvest or bulk-download content or personal information from the website;
• submit content that is defamatory, offensive, discriminatory, threatening or infringing of another person’s rights;
• upload files containing malicious code or material that you do not have the right to share; or
• misuse chat, forms or email channels to send spam, unsolicited marketing or repeated frivolous requests.

Use of knowledge-base content

Help articles, guides and other knowledge-base content on this website remain the intellectual property of Career Calling International Pty Ltd and its licensors. You may quote brief excerpts with attribution to CAQA Support for internal, non-commercial purposes. You must not republish, resell or redistribute substantial parts of the knowledge base, present it as your own work, or use it to build a competing product or service without our written permission, which you can request through the contact page.

Respectful communication

Our support staff are here to help. Abusive, threatening, discriminatory or harassing communication directed at staff or other users is not tolerated. We may end a chat session, close a request or decline further correspondence where conduct is unacceptable, and we will always explain why.

Data submitted through this website

Please submit only the information that is reasonably necessary for us to help you. Do not include passwords, full financial details or unnecessary sensitive personal information in support requests, chat messages or attachments. Information you submit is handled in accordance with our Data Handling Notice and our Privacy Policy.

Payments

No payments are taken through this website, and nothing in this policy creates any purchase, licence or subscription right. Paid CAQA products and services are provided through the relevant CAQA Groups brand under that brand’s own terms.

Consequences of misuse

If this policy is breached, we may remove or refuse content, restrict or block access to the website, close or deprioritise support requests, suspend access to connected support features in line with the relevant platform terms, and, where conduct may be unlawful, notify law enforcement or other appropriate authorities. We may also recover reasonable costs arising from deliberate damage or misuse.

Reporting misuse and contact

If you become aware of misuse of this website, a security vulnerability or content that appears inappropriate, please tell us. Contact us by email at info@caqa.com.au, by phone on 1800 266 160, or through our contact page. You can also write to us at 2/10 Lawn Court, Craigieburn, Victoria 3064.