The limits of CAQA Support help articles and when to seek account-specific or professional advice.
Information on this website is general in nature and is not a substitute for tailored professional advice. CAQA Support publishes help articles, knowledge-base content, guided assistance and support pathways for CAQA Groups users and clients based on common questions and typical scenarios. Help articles are general and may not reflect the full context of your account, contract, course, product or regulatory situation, and regulatory, funding, accreditation, audit, legal, financial, certification or approval outcomes are determined by the relevant authority, body or decision-maker and cannot be guaranteed by website content.
This disclaimer applies to every help article, knowledge-base entry, guided response flow, chat suggestion and support pathway published on CAQA Support, and to any summaries of CAQA Groups products or services that appear on this website. It is written for the people who use this site: registered training organisations, compliance and quality staff, higher education providers, platform administrators, learners and business clients across the CAQA Groups family.
Articles are written for the most common configurations, plans and scenarios we see across CAQA Groups products and services. Your organisation’s setup, subscription level, product version or agreement may differ from the situation an article describes, and steps or features described in an article may not be available to every user. Always check an article against what you actually see in your own product or service before acting on it.
A help article cannot see your agreement, enrolment, licence, invoice, configuration or regulatory status. Your entitlements are governed by the agreement you hold with the relevant CAQA Groups brand, not by the wording of a knowledge-base article. If an article appears to conflict with your contract, course terms or product documentation, the contract, course terms or documentation prevail, and you should raise the discrepancy with us so the article can be reviewed.
Some articles refer to Australian education and training regulation, including requirements administered by ASQA, TEQSA, VRQA, CRICOS registration processes and funding bodies. These references are provided for orientation only. Regulatory decisions rest solely with the relevant regulator or authority, requirements change over time, and how a requirement applies to you depends on your registration, scope, contracts and evidence. Nothing in the knowledge base should be treated as confirmation that a particular approach will satisfy a regulator or auditor.
We review and update knowledge-base content on an ongoing basis, but products, training packages, legislation and regulator guidance change, and an article may lag behind those changes. A publication or review date on an article is not a guarantee that the content reflects the current position on the day you read it.
Nothing on this website is legal, financial, migration or other professional advice. Tailored consulting, audit and compliance advice is delivered by CAQA Consulting and other specialist CAQA Groups brands under agreed scopes of work, based on your actual circumstances and documentation. If a decision matters to your registration, funding, accreditation or business, seek advice specific to your situation before acting.
If an article does not resolve your issue, or your situation differs from the scenario described, submit a support request through our contact page, email info@caqa.com.au or call 1800 266 160. A support request lets us look at your actual context and route the matter to the specialist team best placed to help, in line with our Support Terms.
Articles may link to regulator websites, government resources or third-party tools for convenience. We do not control that material, do not endorse it and are not responsible for its accuracy or availability. Check third-party information at its source before relying on it.
No payments are taken through this website. Nothing in the knowledge base constitutes an offer to sell a product or service; purchases of CAQA products and services occur through the relevant CAQA Groups brand website under that brand’s own terms.
Questions about this disclaimer can be sent to info@caqa.com.au, raised by phone on 1800 266 160, or submitted through our contact page. You can also write to us at 2/10 Lawn Court, Craigieburn, Victoria 3064.
To Receive Updates And Offers
