How information submitted through CAQA Support enquiries and support requests is handled.
This Data Handling Notice explains how CAQA Support, part of CAQA Groups and Career Calling International Pty Ltd, collects, holds, uses and discloses personal information when you visit this website, make an enquiry, subscribe to updates, submit a support request or otherwise communicate with us. We collect personal information only where it is reasonably necessary for our functions and activities, including responding to enquiries, delivering support, improving our websites and knowledge base, meeting legal obligations and communicating with you about relevant services.
This notice is written for everyone who uses CAQA Support: registered training organisations, compliance and quality staff, higher education providers, platform administrators, learners, business clients and visitors researching CAQA Groups services. It supplements our Privacy Policy by describing, in practical terms, what happens to the information you submit through this particular website.
Depending on how you use the site, we may collect:
No payments are taken through this website, so we do not collect payment card numbers or banking details here. Please do not include passwords, payment details or unnecessary sensitive personal information in support requests, chat messages or attachments; if we receive information of that kind, we may delete it and ask you to resubmit your request without it.
Information submitted with a support request is used to triage the request, assign a response priority under our Support Terms, respond to you and resolve the matter. Because CAQA Support is the front door for the wider group, your request may be routed to the specialist CAQA Groups team best placed to help, such as a platform, consulting or resources team. Support interactions may also be reviewed in de-identified form to improve help articles and guided assistance.
We endeavour to ensure that all electronic and hard-copy personal information held by Career Calling International Pty Ltd is stored in a secure environment. Access to support records is limited to staff who need it to perform their duties, and personal information will not be released unless the law permits it or the person to whom the information relates grants permission for its release.
Support requests and related correspondence are retained while they are needed to resolve your matter, maintain an accurate service history, meet legal and contractual obligations and improve our services. When information is no longer required, it is deleted or de-identified in line with our internal retention practices.
Information collected through this website may be shared within CAQA Groups brands where that is necessary to resolve your request, and with service providers who host or support our systems under appropriate confidentiality obligations. We may also disclose information where the law requires or permits it. We do not sell the personal information collected through this website.
You may request access to, or correction of, the personal information we hold about you. Requests must be made in writing to our head office at 2/10 Lawn Court, Craigieburn, Victoria 3064 or by email to complaints@careercalling.com.au. We will advise you how your request will be handled within ten days of receiving it. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner.
This notice should be read together with our Privacy Policy, which sets out our broader obligations under the Privacy Act 1988 (Cth), including how we handle marketing preferences, overseas disclosure and opt-out requests. If there is any inconsistency between this notice and the Privacy Policy, the Privacy Policy prevails.
For questions about this notice or how your information is handled, email info@caqa.com.au, call 1800 266 160, or use our contact page.
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